The Porch Promise
If it isn't right, we make it right.
You have 30 days from the day your order arrives. If something turns up damaged, faulty, or simply isn't what you expected, email us a photo and we'll refund you or send a replacement — whichever you'd rather.
In most cases we won't ask you to post anything back. Shipping an item back across the world usually costs more than the item is worth, and that cost would only end up in our prices. So we'd rather just sort you out.
Why we do it this way
We're a small Canadian shop, and you've probably never heard of us before today. We know what that feels like from the other side of the screen — you like the look of something, then you hesitate, because what if it's nothing like the photo and getting your money back turns into a fortnight of emails?
That hesitation is fair. So we've tried to answer it before you have to ask.
How to claim
- Email Thepetalandporch@gmail.com within 30 days of delivery
- Include your order number
- Attach a photo and tell us in a sentence what went wrong
That's the whole process. No form, no return label, no restocking fee. We'll come back to you quickly, and refunds go to your original payment method.
The photo isn't us being difficult, by the way. It tells us which supplier is letting us down, so the next person doesn't open the same disappointing parcel.
How long delivery takes
Orders are processed in 1–3 business days. After that, most take 7–15 business days to arrive.
These are estimates, not promises — our items ship from fulfilment partners rather than a warehouse down the road, and customs or carrier delays can push things out. We put the numbers here, and on every product page, because we'd rather you know now than discover it at checkout.
You'll get a tracking link by email the moment your order ships. If it's running late, message us and we'll chase it for you.
Common questions
Do I have to send the item back?
Usually not. If a return is genuinely needed we'll tell you and give you the address, but for most claims we simply refund or replace.
Does this cover sale items?
Yes. Everything in the shop is covered.
What if it arrives broken?
Send a photo and we'll refund or replace it. Damaged, faulty and incorrect items are covered regardless of their condition.
How long does the refund take to show up?
We issue it as soon as your claim is approved. Banks and card providers usually take a further 5–10 business days to display it.
Where do you ship?
Canada and the United States. Free shipping on orders over $34.99 CAD; under that it's a flat $5.75.
Is there a catch?
No. The catch would be us hoping you never read this page.