Refund policy

Refund & Return Policy

We want you to love what you ordered. If something isn’t right, here’s how we handle it.

Requesting a return or refund

Contact us within 30 days of delivery if you’d like to request a return, refund, or replacement. Please include your order number and, if the item arrived damaged, defective, or incorrect, a photo of the item.

How returns work

Because our products are shipped directly from our fulfilment partners, we may issue a refund or send a replacement without requiring you to ship the original item back — this depends on the item and the reason for the return. If a physical return is required, we will provide instructions and a return address at that time.

Condition for returns

Items should be unused and in their original condition where a physical return is requested. Items damaged in transit, defective on arrival, or sent in error are eligible for a full refund or replacement regardless of condition.

Refund timing

Once your return or claim is approved, refunds are issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to reflect the refund.

Non-returnable situations

We’re unable to offer refunds for change-of-mind requests once an order has already shipped internationally, but we will always work with you to find a fair resolution — please reach out and we’ll do our best to help.

Contact us

To start a return or refund request, email us at thepetalandporch@gmail.com with your order number.